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Important Information about FraudWatch PLUS

You may not know it, but we have provided you round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That's because the debit cards we issue are now protected by FraudWatch PLUS. Through an important partner of ours, we provide industry leading technology, tools and the expertise to manage fraud, including:

  • Trained analysts who watch for suspicious transaction activity on your behalf, 24 x 7, 365 days a year.

  • Immediate notification by an experienced fraud analyst to verify the authenticity of your card transactions, if warranted.

For your protection, if there are transactions that are deemed suspicious or "out of the ordinary" for you, Fraud Prevention Services will contact you by telephone to verify the authenticity of the transaction(s). If they are unable to reach you and the activity is considered high risk, Fraud Prevention Services will temporarily block your card until they are able to verify the transactions, and mail you notification.

If you receive a call from "Fraud Prevention Services" know that they are doing their job to prevent potential fraudulent use of your card. They will ask you several questions to help identify you, however, you will NEVER be asked to provide any of the following items:

Your full card number - The expiration date on your card - Your card's PIN number
The CVC code on the back of your card - Your full social security number

Also, If you will be using your debit card while traveling, please contact us to let us know the dates and destination, so that we can provide this information to Fraud Prevention Services in order to prevent your card from being blocked due to "out of the ordinary transactions."

Because fraud is serious business and can hit anytime, we are doing what we can to help protect you and are providing you this service at no cost.

FraudWatch PLUS Customer Service is available 24/7 at 1-866-842-5208 or
for international calls at 1-701-461-2551.

If you have any questions concerning our FraudWatch PLUS Service please contact us at
701-247-2413 or toll free at 888-247-2413.